Table of Contents
- Productivity, Creating Civility in the Workforce – Whatever Happened to Respect? Harassment, Bullying, Gossip, Confrontational and Disruptive Behavior: A Managers Guide on How to Detox and Neutralize a Negative Workplace
Productivity, Creating Civility in the Workforce – Whatever Happened to Respect?
Harassment, Bullying, Gossip, Confrontational and Disruptive Behavior:
A Managers Guide on How to Detox and Neutralize a Negative Workplace
Travels from Alberta
Corporate: keynote $5,000.00 +
Non Profit: keynote $3,500.00 +
It is all about productivity. BRUCE LEE is an international event speaker, coach, MC and author. His passion is working with individuals and organizations by offering real solutions to their current challenges through high-value “what to do” content-rich information, an engaging style and real life situations that all audiences can relate to. The objective is to enhance leadership performance and individual productivity in order to improve bottom line results, increase market share and vital employee and customer loyalty and retention. This will create the culture you need where customers and staff do not want to leave.
As a former business owner and with extensive experience gained through involvement in four businesses from a good cross section of industry; banking, credit, oil and gas, executive recruiting and a retail business, prior to becoming a professional speaker, Bruce brings a hands-on approach to measuring and maintaining employee satisfaction. Each presentation includes a variety of additional resources and tools designed to support the training and increase the skills which are important to everyone.
Bruce Lee has a highly entertaining and effective delivery on an impressive variety of keynotes and workshops on productivity, customer service and leadership by combining humor and the latest business concepts and realities. All education sessions are focused on the actual implementation of the ideas and strategies – otherwise, why provide the training?
In the business world, Bruce gained valuable management. marketing and sales experience as manager for the VISA credit card operation of a major bank, and in the oil and gas industry as a marketing representative for a fully integrated oil company. He was an executive recruitment consultant in charge of setting up their international operations, prior to launching a retail grocery and gas convenience store business. Joining Custom Learning Systems in 1990, now Canada’s largest training and implementation company, as President and Director of Marketing, helped grow it into an international operation with 14 staff and a team of 10 speakers in the United States and Canada, with sales in the mid 7 figure range. On a personal note, Bruce gets things done with a passion both outdoors and for his community. He is a semi-professional and published photographer, avid mountain hiker, road biker, scuba diving enthusiast, downhill skier, a regular blood donor with 420 donations to date, is active on several Boards, and volunteers teaching business courses on behalf of Junior Achievement in school programs.
Keynote and Breakout Topics
Gossip, Gab And Destructive Behaviour: How To Neutralize A Negative Workplace Environment
Bad attitudes, jealousy, and disruptive behavior will sabotage morale, lower self-esteem while reducing teamwork and productivity. When toxic behavior infects an organization at any level, managers may be tempted to ignore it or give in, absolutely the wrong thing to do, and tolerating it is not a solution.
This session will show you how to neutralize gossip and put a system in place to ensure it does not re-occur, starting with that of Zero Tolerance and workplace reprimands. The destructive effects of blaming others, griping, pessimism and of always passing the buck need to be stopped as soon as possible. This information loaded webinar will show you how to keep emotional control and tame disruptive and destructive behavior.
Trust and engagement matters. This topic has evolved over the years based on first-hand experience building, managing and supporting businesses at many levels as well as working with corporate clients and associations for 28 years on their real issues. From all that experience, it has become evident that when you do not control bad behavior, your reputation and business success suffers. With all the news the past few years of these topics, this addresses the why and the how to control it, people, their education and your leadership success.
- How managers inadvertently reward negative and destructive behaviors
- The steps you need to act on in order to keep total control of the situation
- The four types of problem employees there can be and how they become a problem
- How to turn around the gossip, gab and the grapevine to create more empowered employees
- How to tell when someone is lying to you and how to confront them on it
- When to focus on the behavior you see and not the attitude behind it
- How to identify all the forms of bullying there are that you need to control
- Learn which topics should not be talked about at work
- How to stop the rumor mill before it gets started with a policy of transparency
- Why people want to ‘push your buttons’ by their off-side or inappropriate comments
- The D.I.S.C. Personality Profile – that teaches how people do what they do – good or bad
- How to control the unwritten rules of the office that becomes the negative culture to discipline
- How to adopt great techniques to use when employees blame others or deny responsibility
Who Should Attend
Anyone who has to deal with difficult people, stress, complaints, bad attitudes, resignations, disciplining and promotions.
Keynote and Breakout Topics
1. The Seven Attributes of Personal and Professional Success = OUTCOMES
Action, Power, Passion, Results! An inspired look at how to put the power of attitude and excellence to work for you in order to accelerate your company, your professional career and your personal life. It will touch on exactly what it is that separates the average performer from the superstar
2. The Power of Trust in the Workplace or
The Power of Trust For The Healthcare Professional (healthcare version)
This keynote addresses how to grow, sustain and maintain trust – an attribute that can make the difference between being successful, or not. Trust in the workplace and with your workforce is a must for the customer (patient/resident) and prospects as your reputation depends on it. Learn who can be trusted, those who can’t and how to build trust in your employees.
3. The Magic of Engagement (healthcare keynote)
An engaged workforce is not an option these days. This keynote will show you how to effectively engage and motivate employees that will be measureable by improved survey scores and retention levels by your patient, customer, resident and employees.
4. How To Get Control of Your Day, Life and Career – Time Management
Tackle your #1 problem – lack of enough time! This combines the best of time management with the most critical templates along with the best attributes of leadership that focus on creating results. The bottom line – moving careers ahead by doing the right things at the right time.
5. Working With The Generation Y Employee
This session will explain how to get all four generations working together. Understand why Generation Y is called the “Echo Generation” and how to bring out their intense loyalty and enthusiasm. Technology is key!
6. Coaching and Retaining Your Talent
Most new employees in today’s companies are not job ready, and often times they have yet to develop the entrepreneurial skills appropriate to the company’s environment. Learn how to identify, develop and grow employees present and potential strengths. Turn good employees into great employees by high achievement through high expectations, trust and being constantly challenged .
NEW: “Gossip, Gab and Destructive Behavior: How to Neutralize A Negative Workplace”
Bad attitudes and behavior sabotages the performance of those it is directed at, destroys moral, lowers self-esteem and
reduces teamwork and productivity. Learn the surprising causes of this and how to eliminate it. This can be presented as
either a 60 or 75 minute keynote or you can go more in depth to get to solution with a two or three hour workshop.
Get Out Of My Face – Conflict Resolution
This is ‘Results Management’ – Creating Win – Win solutions with collaborative and highly effective problem solving skills.
Understand why people get difficult, the root cause of the situation, and how to effectively calm them down and solve
the problem. There are only two real causes of conflict and when you understand them, the conflict will be reduced.
Solving The Employee Training, Motivation and Retention Challenge
This is what it takes to recruit, retain and train new employees so they stay and contribute quicker. This is to ensure
you have the right people in the right position with the right strengths to be effective. Understand why people
leave organizations and how to overcome it. Learn how to improve productivity by up to 40%!
“This is a very timely topic for Alberta and your seminar proved to be highly successful, practical, thought provoking and engaging with our members. Attendance at this conference workshop was one of the highest to date.”
Brian Kurylo, Manager Of Education Services , Alberta Institute PMAC
Creating A Winning Client Retention Strategy – Customer Satisfaction and So Much More
This is how to get the customers you need, keep the customers you’ve got and grow them into more business.
Learn how to outthink and outperform the competition and identify three key ways to grow your business.
Team Building – The Power of Teams
Learn how to create a more effective workplace in terms of quality and results. This is geared to improving working
relationships by hands on activities that will drive up communication, reduce conflict and increase productivity.
How To Grow Your Business and Brand Reputation
Who needs more customers? How successful are you ready to be? This session is a common sense,
revitalizing approach to marketing, networking and most importantly the power of customer satisfaction
with you. To improve profitability, sell more via the ‘Journey of 1,000 Calls’.