Retention & Productivity Training
BRUCE LEE is an international event speaker, coach, MC and author. His passion is working with individuals and organizations by offering real solutions to their current challenges through high-value “what to do” content-rich information, an engaging style and real life situations that all audiences can relate to. The objective is to enhance leadership performance and individual productivity in order to improve bottom line results, increase market share and vital employee and customer loyalty and retention. This will create the culture you need where customers and staff do not want to leave.
As a former business owner and with extensive experience gained through involvement in four businesses from a good cross section of industry; banking, credit, oil and gas, executive recruiting and a retail business, prior to becoming a professional speaker, Bruce brings a hands-on approach to measuring and maintaining employee satisfaction. Each presentation includes a variety of additional resources and tools designed to support the training and increase the skills which are important to everyone.
HIS KEYNOTES AND WORKSHOPS ARE FOCUSSED ON CREATING:
Doing the right activities at the right time with the correct resources. This starts at the strategic planning phase and goes through to time management and implementation of new ideas, strategies and deliverables.
The effective education, motivation and buy in by management and employees to the organizations mission that ensures customer / patient / resident / members / vendors satisfaction and retention.
Providing systems and check points and the communication tools to ensure the work gets done on time, every time.
Bruce Lee has a highly entertaining and effective delivery on an impressive variety of keynotes and workshops on productivity, customer service and leadership by combining humor and the latest business concepts and realities. All education sessions are focused on the actual implementation of the ideas and strategies – otherwise, why provide the training?
In the business world, Bruce gained valuable management. marketing and sales experience as manager for the VISA credit card operation of a major bank, and in the oil and gas industry as a marketing representative for a fully integrated oil company. He was an executive recruitment consultant in charge of setting up their international operations, prior to launching a retail grocery and gas convenience store business. Joining Custom Learning Systems in 1990, now Canada’s largest training and implementation company, as President and Director of Marketing, helped grow it into an international operation with 14 staff and a team of 10 speakers in the United States and Canada, with sales in the mid 7 figure range. On a personal note, Bruce gets things done with a passion both outdoors and for his community. He is a semi-professional and published photographer, avid mountain hiker, road biker, scuba diving enthusiast, downhill skier, a regular blood donor with 420 donations to date, is active on several Boards, and volunteers teaching business courses on behalf of Junior Achievement in school programs.
Keynote and Breakout Topics
Retention & Productivity Training
1. The Seven Attributes of Personal and Professional Success = OUTCOMES
Action, Power, Passion, Results! An inspired look at how to put the power of attitude and excellence to work for you in order to accelerate your company, your professional career and your personal life. It will touch on exactly what it is that separates the average performer from the superstar
2. The Power of Trust in the Workplace or
The Power of Trust For The Healthcare Professional (healthcare version)
This keynote addresses how to grow, sustain and maintain trust – an attribute that can make the difference between being successful, or not. Trust in the workplace and with your workforce is a must for the customer (patient/resident) and prospects as your reputation depends on it. Learn who can be trusted, those who can’t and how to build trust in your employees.
3. The Magic of Engagement (healthcare keynote)
An engaged workforce is not an option these days. This keynote will show you how to effectively engage and motivate employees that will be measureable by improved survey scores and retention levels by your patient, customer, resident and employees.
4. How To Get Control of Your Day, Life and Career – Time Management
Tackle your #1 problem – lack of enough time! This combines the best of time management with the most critical templates along with the best attributes of leadership that focus on creating results. The bottom line – moving careers ahead by doing the right things at the right time.
5. Working With The Generation Y Employee
This session will explain how to get all four generations working together. Understand why Generation Y is called the “Echo Generation” and how to bring out their intense loyalty and enthusiasm. Technology is key!
6. Coaching and Retaining Your Talent
Most new employees in today’s companies are not job ready, and often times they have yet to develop the entrepreneurial skills appropriate to the company’s environment. Learn how to identify, develop and grow employees present and potential strengths. Turn good employees into great employees by high achievement through high expectations, trust and being constantly challenged .
7. Memory Techniques and Tips
How to remember everything, anytime, anywhere, forever! This includes the all-important skill of name retention and current and future ‘To-Do’ lists. For a short video on how to remember names, check out this interview of Bruce on Breakfast Television: